About

I study expert work and how organizations structure and govern it. My research examines how organizations shape work that depends on specialized knowledge and judgment, and how experts and managers reshape those arrangements in practice.

My work shows how organizations influence expert decisions through the design of tasks, roles, incentives, peer environments, control systems, and physical space. These arrangements affect what work experts perform, whose practices influence them, which clients and cases they receive, and how they coordinate with others. An arrangement that supports expert work in one setting may impede it in another.

Healthcare is central to much of my work. Hospitals make the challenges of organizing expert work especially visible: professionals retain substantial discretion, yet their decisions must be coordinated across roles, teams, and organizational levels. I study these questions with methods ranging from large-scale quantitative analysis to ethnographic fieldwork.

My work has appeared in Administrative Science Quarterly, Organization Science, Strategic Management Journal, Nature Communications, and JAMA Surgery, among others, and has been covered in TIME, the Financial Times, and Kellogg Insight.